FREE SHIPPING IN AUSTRALIA ON ORDERS FROM $150
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Frequently asked questions
How do I know which size to order?
You can check our Size Guide
Each product page also includes specific measurements for every size.
If you still have questions, please contact us via Instagram direct message (https://www.instagram.com/ohlamarsw/) or through the chat on our website.
What are the delivery times?
Order processing times are 1–4 business days after purchase.
Domestic orders (within Australia)
Orders are shipped using an external courier service. Delivery times may vary depending on location.
- Metropolitan areas: 2–5 business days
- Regional areas: 6–10 business days
- Remote areas: 10–15 business days
Express shipping
Express shipping is available for selected metropolitan areas with delivery in 1 business day.
Additional fees apply.
International orders
International delivery times are estimated between 3–10 business days, depending on destination and customs clearance.
Please note: Delivery times are estimates only and may be affected by external factors beyond our control.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or message.
You can track your order using the courier’s tracking link provided at dispatch.
If you experience any issues with tracking, please contact us via Instagram or website chat.
What if my order hasn’t arrived on time?
If your order has not arrived within the estimated delivery timeframe, please:
- Check your tracking link.
- Contact the courier directly if possible.
- Reach out to us via Instagram or website chat for assistance.
We work with third-party logistics providers, therefore delivery delays may occasionally occur.
Can I change or cancel my order?
You may request a cancellation within 1 hour of placing your order.
Please email ops@ohlamar.com with the subject line: ORDER CANCELLATION
If your order has already been shipped, cancellation is no longer possible.
What payment methods do you accept?
- Australian customers: Credit and debit cards accepted via secure payment gateways.
International customers: All major credit cards.